If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties and Responsibilities:

Under the supervision of the Manager, Property Services, this position is responsible to provide customer service to internal and external customers by receiving service requests via phone, email/electronic request or walk-in. Records information, assess priority of each type of request and enters data into computerized maintenance management system for dispatching. Communicates to contractors for service requests related to many products and services in the University including service providers such as elevators, custodial services, pest control, waste removal and maintenance services.

Qualifications:

The incumbent must possess the following qualifications:
• Thorough understanding of computer operating systems and strong knowledge of the required computer software programs (MS Outlook, CMMS software (Archibus), MS Word, and MS Windows)
• Excellent data entry skills including ability to manipulate, calculate and enter data accurately
• Basic understanding of structure, design, heating, plumbing and electrical applications as related to building operations in order to interpret and understand the request and dispatch the appropriate personnel
• Good knowledge of various trade responsibilities and terminology in order to process and transfer the appropriate information to the work order to allow the work to be done efficiently and effectively
• Ability to fill out forms and write documents
• Strong knowledge of the campus buildings and occupants
• Ability to establish and maintain effective working relationships with coworkers
• Ability to effectively work individually, and or as part of a team of diverse groups
• Ability to communicate effectively, both orally and in writing
• Strong knowledge of the campus buildings and occupants
• Able to operate in a fast paced and stressful environment
• Excellent interpersonal and organizational skills to deal with customers and staff
• Able to maintain a service-oriented perspective while dealing with constant interruptions, both phone and in person
• Ability to receive goods which includes lifting heavy to moderate boxes or materials when backing up in stores/central receiving
• Knowledge of FMP Policies and Procedures is an asset
• Knowledge of planning and coordination
• Ability to read and write English

Education and Experience:

The above is normally acquired through the completion of:
• The job requires a High School Diploma or equivalent
• The job requires a minimum of 3 years of related experience in the related field

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

View complete position description